Terms & Conditions

Cancellation Policy

Due to increasing number of no shows and last minute cancellations we are introducing a cancellation policy to protect the viability of the New Dawn Inn.

Table bookings are recommended to ensure that guests can be looked after to the high standard we aim to achieve at all times. We would ask that you are ready to be seated at the time of your booking, tables who arrive after 30 Minutes past their booked time risk forfeiting their table, or risk being asked to order later than expected to allow the kitchen time to process orders from other diners.

Tables over 6 will be asked to pay a £5 per head deposit which may be used as a cancellation fee in the event of a table failing to communicate a cancellation or re-booking. This can be taken over the phone at time of booking, and will be used against the bill total unless by prior arrangements.

We ask that guests are considerate in changing numbers or cancelling booked tables as our staff and our business rely on your business to stay open.

eVENT TICKETING

All customers consent to the following:

No admission without a ticket.
Photo ID regarding the age of children or adults attending may be requested at the entry point.
Vehicles are left at your own risk.
Event schedule and layout is subject to change.
Trespassing on ‘no public access’ areas or adjoining private property is prohibited.
Anti-social behaviour will not be tolerated and may result in removal from the Event.
Management reserves the right to refuse admission to the Event.
Strictly no trading is allowed on event sites or public areas without written permission.
The organisers reserve the right to implement any restrictions/conditions deemed necessary before and during the event to ensure the safe management of the event.

You must bring your ticket (either physical or E-Ticket) with you to the event where it will be scanned and validated. An E-Ticket or Online Ticket can be either printed or shown on a mobile device providing the QR Code is clearly visible.

All purchases are final, tickets are non-refundable. We will however issue refunds in exceptional circumstances. Such requests are reviewed on a case by case basis and any refund will be issued up to 7 days after the event. In the event of cancellation due to circumstances beyond our control, we will endeavour to reschedule the event. If unable to do so, we will issue a full refund. No refunds will be offered to customers who are refused entry or ejected from the venue.

Loyalty Scheme

The New Dawn Inn is proud to offer a loyalty scheme for regular customer in this difficult financial time for pub industry. We value our repeat customers and hope that this scheme is an incentive to visit us frequently to accrue stamps.

By accepting and using the card you accept the following terms and conditions:

The card cannot be used in conjunction with any other offer such as Solstice menu, Comedy or Events or with Blue Light Card.
The loyalty card must be presented at the time of purchase and will recieve one stamp per transaction
Points cannot be exchanged for cash.
Loyalty card points can be collected on restaurant food and drinks and redeemed on restaurant food and drinks but not only on drinks.
We reserve the right to exclude certain products lines from the loyalty Card scheme.
A minimum of £15.00 must be spent to earn one stamp.
The loyalty card cannot be exchanged for a gift card.
The New Dawn Inn reserves the right to amend or withdraw the card and or scheme without any notification. Updated details will be found on our website.
The loyalty card in non transferable.
Information including your Name and Email Address will be held on our database but will not be accessible to any other third parties in accordance with the Data Protection Act.